This article explores how onboarding processes should focus on building user confidence rather than just minimizing friction. It contrasts different approaches, like Sesame Care's extensive intake steps versus Tinder's quick signup, emphasizing that the right length depends on the decision's stakes and the user's information gap.

This article explores the idea that not all friction in digital design is negative. While unnecessary friction can frustrate users, intentional friction can enhance awareness and encourage thoughtful engagement with interfaces. It argues for a balance between ease of use and mindful interaction.