OpenAI's pricing and billing strategy leverages token-based metrics to create a predictable and accessible model for users while balancing operational costs and user experience. By adopting a pay-as-you-go system with prepaid credits, OpenAI enhances customer engagement and trust, providing clear insights into usage and expenses. The partnership with Metronome has enabled OpenAI to implement a scalable billing infrastructure that supports its rapid growth and innovation in the AI sector.

Revenue leakage is the gap between expected earnings and actual revenue, often caused by issues in billing processes, customer churn management, pricing decay, and credit memo mismanagement. The article highlights common causes of revenue leakage and offers insights for RevOps leaders and finance professionals on how to identify and address these silent revenue drains within organizations.