A recent survey reveals that 80% of global marketing leaders plan to shift their budgets towards social media, recognizing its importance in customer engagement and business growth. While social media is credited with driving customer acquisition and loyalty, many leaders struggle with measuring its ROI effectively. As brands increasingly invest in social media, enhancing data literacy will be essential for leveraging insights and improving outcomes.

Marketing leaders believe social media can impact business goals, but many struggle to connect social metrics to outcomes, increasing pressure on social marketers to demonstrate ROI. Key findings reveal a need for better insights sharing, a focus on quality content rather than quantity, and stronger integration of social data across departments.