1 link tagged with all of: customer-service + confusion + google + ai + startups
Links
An entrepreneur shares their frustration after Google's AI Overview directed numerous angry customers to the wrong company for six months. The mix-up stemmed from similar brand names and incorrect contact information displayed by Google. The writer explores the inconsistency of AI results across different regions.
google ✓
ai ✓
customer-service ✓
confusion ✓
startups ✓