For six months, the author faced a bizarre issue where they received angry customer support requests for a different company. Despite their efforts, they couldn't find any records of these customers in their system. The problem stemmed from Google’s AI Overview, which incorrectly displayed their support email as the contact for another company with a similar name and a bright pink-yellow brand, while their own branding was dark green. The author created a Reddit post and an Intercom snippet to redirect confused customers, but the issue persisted. One day, a particularly persistent customer provided a screenshot showing that Google’s AI was directing people to their email, causing further confusion. This led to hundreds of frustrated inquiries over time, all due to Google's AI mistakenly linking the two businesses. Interestingly, the AI's performance varied by country. The author explored this by using a VPN and found that some regions returned accurate information while others did not. They began reporting the inaccuracies, hoping to reduce the influx of misdirected customer complaints and avoid similar situations in the future.