Matt Britton, CEO of Suzy, explains how he built an AI workflow using Zapier to turn customer call transcripts into actionable insights. He outlines methods for summarizing calls, analyzing sentiment, and generating follow-up content, all without coding skills.

This article outlines how to create a visual scoreboard for tracking employee social media posts using Slack, Zapier, Directus, and Claude Code. It automates the process of capturing and displaying shared content to enhance the team’s social presence and improve company discoverability.

Zapier has unveiled a redesigned version of its AI agents, allowing users to create and manage autonomous workflows more effectively. Key features include specialized agents for specific tasks, the introduction of "Pods" for organizing related agents, and a new Activity dashboard to monitor agent performance. This evolution aims to enhance productivity by automating routine tasks and enabling businesses to scale efficiently.