Bridging the AI experience gap requires understanding the diverse needs and capabilities of users. By employing design thinking and iterative testing, organizations can create AI solutions that are more accessible and effective for a wider audience. Emphasizing user education and tailored experiences will enhance the overall interaction with AI technologies.

The article outlines four ways an accessibility specialist utilizes AI to enhance accessibility, including content generation, automated testing for compliance, user experience improvements, and data analysis for better understanding user needs. These applications aim to create more inclusive digital environments for individuals with disabilities.

With the rise of AI agents as new users of the web, designers must now focus on Agent Experience (AX) alongside traditional human-centered design. This article outlines best practices for creating accessible and AI-friendly websites, emphasizing the importance of semantic HTML, ARIA attributes, and structured data to enhance usability for both humans and machines.