This article discusses strategies for design leaders to regain trust in organizations skeptical of UX due to past failures. It emphasizes understanding stakeholders' concerns, maintaining a consistent process, and delivering small wins to rebuild confidence. The focus is on shifting perceptions rather than solely defending UX principles.

This article explores the diverse experiences of deaf individuals and offers practical guidelines for creating accessible designs. It emphasizes the importance of understanding deafness as a spectrum and highlights respectful communication practices. The piece also outlines key user experience (UX) principles for accommodating deaf and hard of hearing users in digital and physical spaces.