Most SaaS products currently adopt either Incremental AI, which treats AI as a mere add-on, or Invisible AI, seamlessly integrated into the user experience. Successful products in the future will focus on solving complex problems rather than marketing their AI capabilities, emphasizing user outcomes instead of technology. As AI becomes commonplace, the true value will lie in its invisibility and effectiveness in enhancing workflows.

Understanding the importance of an agent runtime environment is crucial for product managers and designers as AI technologies become increasingly integrated into products. This article explores how a nervous system for AI can enhance product development and user experience by enabling smarter interactions and decision-making processes.

Brian T. O’Neill interviews Todd Olson, CEO of Pendo, discussing the challenges of user adoption for analytics SaaS products and the role of AI in enhancing user experience. Olson emphasizes the importance of simplifying dashboards, understanding user needs, and shifting focus from vanity metrics to meaningful engagement metrics like "stickiness."

AI is leading to product bloat as teams prioritize speed over thoughtful design, resulting in incoherent products that overwhelm users. The challenge lies in focusing on solving real user problems with intentional and elegant design rather than merely adding features. Crafting a well-designed product requires significant effort and a deep understanding of user needs, emphasizing the importance of prioritization in product management.