1 link tagged with all of: telehealth + elderly-care + patient-support + digital-access
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A healthcare worker walks an 85-year-old patient through creating a MyChart account over the phone, guiding them step by step. They verify personal details, troubleshoot login issues, and ensure the patient can access their medical records online.
- A 30-minute phone call helped an 85-year-old first-time smartphone user set up MyChart, from downloading the app to creating login credentials
- Simple terminology like "capital letter" needed extra explanation (spelling out "uppercase A") to be accessible to a tech novice
- Once set up, she could independently check lab results and appointments, reducing her need to call the office
- The experience underscored how much patience and repetition is required to help elderly patients cross the digital divide