Quality in software products is often misrepresented through metrics and centralized control, which can lead to fragility. A decentralized approach, where quality is upheld by those doing the work, fosters resilience and better aligns with user expectations. Emphasizing user perception over rigid standards allows for a more adaptable and effective definition of quality.

Quality in software is often misunderstood and mismanaged, with traditional centralized approaches relying on KPIs and leadership biases. This article argues for a shift towards decentralized quality, where standards emerge organically from those directly involved in the work, fostering resilience and meeting user expectations more effectively.