Gregg Bernstein shares practical advice on creating effective surveys that gather useful information while enhancing the user experience. He outlines what to do, what to avoid, and emphasizes the importance of clear communication in survey design.

This article explores how users interact with generative AI, highlighting the importance of AI literacy as part of digital literacy. It identifies two key skills—prompt fluency and output literacy—that impact how effectively users engage with AI tools. The research categorizes users into four types based on their experience and attitudes towards AI.

This article outlines critical errors in usability testing that can lead to misleading results. It details eight common mistakes, such as unclear goals and poor participant selection, and offers practical tips to improve the effectiveness of user tests.