The RAAEE framework (Reach, Attractiveness, Adoption, Effectiveness, Engagement) offers a comprehensive approach to understanding product feature performance, moving beyond superficial metrics to assess how features are actually used and their value to users. By systematically measuring these five aspects, teams can make informed design decisions that enhance user experience and product success.

Brian T. O’Neill interviews Todd Olson, CEO of Pendo, discussing the challenges of user adoption for analytics SaaS products and the role of AI in enhancing user experience. Olson emphasizes the importance of simplifying dashboards, understanding user needs, and shifting focus from vanity metrics to meaningful engagement metrics like "stickiness."