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TELUS transformed its IT operations by adopting Dynatrace's observability tools, enabling a shift from reactive to proactive monitoring of customer experiences. This approach improved application performance and resilience, particularly during critical sales events like Black Friday, allowing teams to visualize and address issues in real time, ultimately enhancing customer satisfaction and driving business success.

Dynatrace's video discusses the challenges organizations face when adopting AI and large language models, focusing on optimizing performance, understanding costs, and ensuring accurate responses. It outlines how Dynatrace utilizes OpenTelemetry for comprehensive observability across the AI stack, including infrastructure, model performance, and accuracy analysis.

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