Banks are increasingly unifying observability and security to enhance operational resilience and reduce risks associated with downtime and security breaches. By integrating system monitoring and threat detection, institutions like Wells Fargo and Bank Leumi have significantly improved their threat response times and reduced monitoring costs. This approach enables deeper insights and faster responses, ultimately benefiting customer trust and regulatory compliance.

Zeta, a core banking technology provider, improved its incident response times by over 80% by implementing a unified observability solution using Amazon OpenSearch Service. The new system, known as Customer Service Navigator (CSN), enhances operational visibility across their multi-tenant architecture, enabling faster troubleshooting and compliance with regulatory requirements. Key features include real-time monitoring and streamlined data ingestion from various AWS services, significantly reducing mean time to resolution for incidents.