This article outlines how to effectively manage alerts using Amazon Managed Service for Prometheus. It covers creating and routing alerting rules, optimizing query performance, and reducing alert fatigue for teams monitoring applications on AWS. Practical examples and YAML configurations are provided for recording and alerting rules.

Salesforce Commerce Cloud successfully transitioned from a self-hosted Prometheus monitoring system to Amazon Managed Service for Prometheus, achieving a 40% reduction in AWS costs while enhancing system reliability and reducing maintenance overhead. This migration allowed the team to focus more on innovation and customer service rather than managing infrastructure. The new solution scales seamlessly across multiple Amazon EKS clusters and regions, consolidating metrics effectively and improving operational efficiency.