Pricing strategies in SaaS are evolving due to the integration of AI technologies, requiring companies to adopt usage-based and hybrid models to manage costs effectively. Insights from industry leaders reveal that pricing is increasingly viewed as a core business system, necessitating a shift from traditional billing frameworks to more dynamic and transparent structures to address customer anxieties and foster adoption.

SaaS companies often adopt cost-plus credit models to monetize AI features due to the challenges of measuring value against clear costs. While credits simplify pricing and provide predictable cash flow, they can lead to customer confusion and may only serve as a temporary solution until more intuitive pricing strategies are developed. Ultimately, businesses must evolve beyond credits to align pricing more closely with customer value and outcomes.