This article outlines Zendesk's approach to reducing costs associated with observability data while maintaining essential visibility for engineers. It details their methods for identifying valuable traces and logs, implementing targeted changes, and enhancing cost transparency. The results included significant savings and improved performance monitoring.

Character.AI has transformed its fragmented logging system into a centralized one, significantly improving query speeds and enabling real-time visibility for developers. By selectively capturing logs and introducing new features like live tailing and keyword search, the company aims for metric unification to enhance observability and support future growth.