Judy Faulkner, the 82-year-old CEO of Epic Systems, has built a $5.7 billion healthcare software company based on principles that prioritize software effectiveness and independence from public markets. With a unique management style and a commitment to private ownership, Faulkner has navigated the tech industry while maintaining a strong focus on user experience and healthcare interoperability. Her leadership reflects a blend of innovation and traditional values, ensuring Epic's legacy continues beyond her tenure.

Quality in software products is often misrepresented through metrics and centralized control, which can lead to fragility. A decentralized approach, where quality is upheld by those doing the work, fosters resilience and better aligns with user expectations. Emphasizing user perception over rigid standards allows for a more adaptable and effective definition of quality.