Notion has transformed its product feedback loop by implementing Enterpret, which automates user insights and improves data reliability. By using a unified feedback platform and machine learning, Notion has significantly reduced the time to generate user insights reports and enhanced communication between product operations and development teams regarding customer issues.
Canva utilizes Enterpret to effectively manage and analyze customer feedback from over 220 million users, enabling them to prioritize product development and enhance user experience. By automating insights and streamlining communication across teams, Canva aims to close the loop with their customers, ensuring their voices are heard in the product development process.