Bank of America has launched AskGPS, a generative AI-powered knowledge management assistant designed to enhance its Global Payments Solutions division. The tool, which utilizes 3,200 internal documents, provides tailored responses to over 40,000 business clients and supports 29 languages, streamlining access to information and improving processes within the bank. The initiative reflects the bank's commitment to integrating AI across its operations, building on previous successful applications of AI technologies.