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The author argues that engineers should target around 80% utilization—avoiding nonstop ticket grinding—to keep bandwidth for time-sensitive, high-impact tasks like unblocking deals or incident mitigation. By deliberately doing “nothing” during low-pressure periods and pushing back on non-prioritized work, you stay alert for the right opportunities and reduce stress-driven mistakes.
engineering
+ productivity
+ slack-time
+ prioritization
incident-response
tldr-a-byte-sized-daily-tech-newsletter