SolarWinds has launched a new incident response tool that enhances its observability platform with advanced AI capabilities. This development aims to improve the efficiency of IT teams in managing and responding to incidents, ultimately boosting operational resilience.

Zeta, a core banking technology provider, improved its incident response times by over 80% by implementing a unified observability solution using Amazon OpenSearch Service. The new system, known as Customer Service Navigator (CSN), enhances operational visibility across their multi-tenant architecture, enabling faster troubleshooting and compliance with regulatory requirements. Key features include real-time monitoring and streamlined data ingestion from various AWS services, significantly reducing mean time to resolution for incidents.