GitHub engineers address platform challenges by leveraging a range of engineering practices and tools, ensuring system reliability and performance. They implement proactive monitoring, systematic troubleshooting, and scalable solutions to enhance user experience while maintaining platform integrity. Continuous improvement and collaboration among teams are key aspects of their approach to tackling complex issues.

Netflix has evolved its incident management approach from a centralized model to a more democratized practice, empowering engineers to handle incidents effectively. By adopting an intuitive tool and fostering a culture of learning and ownership, Netflix aims to enhance reliability and continuous improvement in its systems.