This article critiques the current state of UX and CX design, highlighting how user experiences are often sacrificed for short-term financial gains. The author argues that treating users as mere revenue sources leads to poor products and erodes trust in the tech ecosystem. It calls for a shift back to human-centered design principles.

This article discusses how trust in AI agents is built through small, positive interactions called micro-inflection points. It highlights four key areas—safeguarding actions, transparency, context retention, and need anticipation—that help develop user confidence over time, especially in DevSecOps environments.

This article outlines 15 UX design patterns that enhance user trust and credibility on websites. It covers practical solutions like clear navigation, security indicators, and authentic social proof to help businesses create a trustworthy digital experience.

This article explains how poor user experience (UX) contributes to the failure of AI products. It outlines key issues like trust, automation bias, and lack of feedback, offering practical UX solutions to improve user interaction and enhance product success.