Coinbase experienced a significant data breach in 2025 that compromised the personal information of nearly 70,000 users due to unauthorized access by outsourced call center agents in India. The attackers leveraged social engineering tactics, leading to a rise in phishing attempts, while Coinbase faced estimated remediation costs between $180 million to $400 million and launched a bounty for information on the perpetrators. The incident has sparked discussions on the vulnerabilities associated with outsourcing sensitive customer data management.

Coinbase has reported a data breach that affects at least 69,000 customers, potentially exposing sensitive information. The company is investigating the incident and has advised affected users to secure their accounts and monitor for suspicious activity.

Coinbase reported that hackers bribed overseas support agents to steal customer data, leading to potential costs of up to $400 million. The company received a ransom demand of $20 million but has refused to pay, instead offering a reward for information on the attackers. While sensitive customer information was accessed, no passwords or funds were compromised.