Customers are significantly more likely to disengage from services delivered by AI or robots when warmth is essential to their satisfaction, particularly in industries like hospitality. Up to 30% of users may stop using a service if it lacks the personal touch of human interaction.

The content provided appears to be corrupted or unreadable, making it impossible to extract coherent information or insights regarding customer experience improvement from the intended resource. It is likely that the original article is an ebook that discusses strategies and best practices for enhancing customer interactions and satisfaction.