Observing customers while they tip can lead to negative feelings that decrease the likelihood of return visits and recommendations. Research shows that when customers feel pressured or watched, they are less inclined to leave tips and more likely to avoid the business in the future. To improve customer retention, businesses should ensure privacy during tipping by adjusting their payment processes and employee interactions.

Customers are significantly more likely to disengage from services delivered by AI or robots when warmth is essential to their satisfaction, particularly in industries like hospitality. Up to 30% of users may stop using a service if it lacks the personal touch of human interaction.