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# customer-engagement → refunds → surveys → winback → retention

1 link tagged with all of: customer-engagement + refunds + surveys + winback + retention

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If someone cancels/refunds an order, you can still save them. Here’s a powerful strategy we’ve been using to win lost customers back after they’ve refunded or cancelled their order. First, we start… | Andreas Janes | 16 comments

The article outlines a strategy for re-engaging customers who cancel or refund their orders. It involves sending a survey to understand their reasons, then using that data to personalize follow-up emails aimed at addressing their concerns and encouraging them to return.
Saved by tldr-importer · Last saved February 14, 2026 · 2 min read
refunds ✓ winback ✓ customer-engagement ✓ surveys ✓ retention ✓