Rhonda Hughes discusses her approach to transforming enterprise content teams from order-takers to strategic partners, emphasizing the importance of creating value, leveraging data, and fostering a culture of experimentation. She shares practical strategies for effective content operations, including building internal content libraries and focusing on genuine audience needs rather than just producing more content.

Kay-Kay Clapp, Head of Content & Social at Typeform, emphasizes the importance of clarity and audience engagement in enterprise content creation. She advocates for combining operational discipline with creative empathy, using customer feedback to drive content ideas, and focusing on building a loyal audience rather than chasing vanity metrics. Her insights provide a practical framework for balancing efficiency and creativity in large-scale content operations.