Sarah Friar discusses how OpenAI's ChatGPT transitioned from a curiosity tool to an essential part of daily workflows for individuals and businesses. The article outlines the company's approach to scaling its services based on the value provided by AI, emphasizing user adoption and a sustainable business model.

ChatGPT is primarily used for non-work tasks such as writing and seeking information, with a significant shift toward personal use, while Claude is favored for automation, especially in coding tasks. Both AI tools exhibit uneven adoption across regions, with wealthier areas experiencing higher usage rates, and users prefer automation over collaboration with AI. The findings highlight contrasting user behaviors and preferences between the two platforms.