TierZero offers AI production agents that streamline incident management, alerts, and support queries for engineering teams. By automating investigations and providing context-driven insights, it reduces the time engineers spend troubleshooting, allowing them to focus on development. The system aims to enhance efficiency while maintaining security through auditable processes.

This article presents findings from Atlassian's survey of over 500 IT professionals regarding incident management in 2025. It highlights the growing use of AI in managing incidents despite security concerns, revealing key pain points and future trends in IT service management.