This article discusses how AI agents are driving the commoditization of services, reducing costs and margins in industries like legal, software, and finance. As services become more accessible and cheaper, traditional business models will struggle, leading to a new era of personalized, automated services.

Aaron Levie discusses the impact of AI agents on enterprise software, highlighting how they could reshape software markets and business models. He explains the distinction between core and context software, the complementary roles of deterministic and non-deterministic systems, and the potential for increased market size as AI agents take on more responsibilities.