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This article details a test conducted by Mobbin that increased sign-ups for their free account by 7%. By addressing potential user objections with clear language, they effectively reduced perceived risk during the registration process.
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Mobbin tested a simple change to its sign-up page and saw a 7% increase in free account registrations. The test focused on addressing hidden objections potential users might have about signing up. Many users expressed concerns that a βfreeβ account could lead to hidden fees, like needing to provide credit card information, or that they might face difficulties canceling once they joined. To counter these fears, Mobbin added a six-word phrase stating, βNo credit card required. Cancel anytime,β right before the call to action. They also replaced client logos at the bottom of the page with a statement about their support for over 870,000 designers worldwide.
The test illustrates a key concept in conversion optimization: identifying and neutralizing objections at critical moments in the user journey. By clearly addressing these concerns in plain language, Mobbin not only boosted sign-ups but also reinforced trust with potential customers. The results demonstrate the value of testing even when an offer seems strong, as addressing subtle hesitations can lead to significant increases in conversion rates. The findings have been added to a proprietary Wins Database for future reference and application across other client projects.
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