Lloyds Banking Group plans to launch an AI-powered financial assistant for its customers by early 2026. This tool will be the UK’s first of its kind, integrated into Lloyds’ mobile app. It aims to help users manage their spending, savings, and investments. The assistant’s features will expand over time to include products like mortgages and car finance, enhancing its utility for a broader range of financial needs. Currently, Lloyds is testing the assistant with about 7,000 employees who have conducted 12,000 trials. The AI operates as a conversational tool, allowing customers to ask questions about their finances and receive immediate answers. It uses agentic AI, which can understand requests, plan actions, and execute transactions. If a query requires human intervention, the assistant will direct users to appropriate specialists. Lloyds positions this technology as a significant step in their mobile banking strategy. The assistant is built on the bank’s generative AI framework and is designed to provide personalized support using tailored bank data. The bank aims to make this feature available to over 21 million customers after its initial pilot phase. According to Lloyds’ chief digital officer, Helen Bierton, this technology will enhance customer experience by giving individuals access to a personal AI agent, helping them make informed financial decisions.