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Saved February 14, 2026
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The article discusses the shift from traditional software models that focus on discrete objects to new models centered on timelines of actions, called Systems of Action. This change emphasizes the need for software that actively tracks and manages workflows, leveraging AI to enhance user experience and efficiency.
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The article explores the shift from traditional Systems of Record to Systems of Action in software development, driven by advancements in AI. Unlike older systems that focus on discrete objects—like books in a library—new systems emphasize the flow of work through timelines. The author uses the example of the Domino's Pizza Tracker to illustrate how these systems operate. They track the progress of tasks in real time, whether performed by humans or AI agents, allowing users to see a straightforward timeline of actions rather than the complex underlying processes.
A key point is that the fading relevance of Systems of Record isn't just about cost; it's about utility. Users want their data to be actionable. Systems of Action enable this by transforming intricate human workflows into manageable digital timelines. The author stresses that building effective systems requires deep understanding of the "Jobs to Be Done," allowing for the integration of proprietary intellectual property into the execution process. This approach can create a more intelligent product than traditional database models.
The article also addresses the current industry buzz around concepts like "context graphs." While these may be important for developers, they shouldn't complicate the user experience. End users should interact with a simple, transparent timeline that reflects all actions taken—whether by humans or AI agents. This shift marks a move toward more dynamic software that actively engages users rather than passively waiting for input.
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