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Saved February 14, 2026
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Sopnendu Mohanty, CEO of GFTN, discusses how AI will affect various banking roles. He predicts growth in front-office jobs while back-office positions will face significant reductions due to automation. JPMorgan executives also foresee job cuts and a shift in workforce dynamics as AI becomes more integrated.
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Sopnendu Mohanty, CEO of GFTN and former chief fintech officer at Singapore's central bank, emphasizes that AI will significantly impact bank jobs, particularly distinguishing between front, middle, and back office roles. He predicts that front-office positions, which engage directly with customers, will see an increase. This includes investment banking, sales and trading, and corporate banking roles. The middle office, responsible for risk management and compliance, is also expected to benefit from AI, enhancing internal productivity and efficiency.
In stark contrast, back-office roles are likely to face substantial reductions due to automation. These positions, which include IT, human resources, and trade settlements, may see job cuts as AI streamlines operations. Mohanty's insights echo concerns from industry leaders, including JPMorgan's CEO Jamie Dimon, who noted that while AI could eliminate certain roles, it might also create new ones. JPMorgan's executives have already indicated plans for headcount reductions, with Marianne Lake anticipating a 10% decrease in the size of the bank's operations team. The focus is shifting toward efficiency, with a clear message to resist growth in headcount.
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