Maintaining an open-source project like Kaneo, a self-hosted kanban board, is more complex than simply shipping a product. Initially, the author was thrilled to see users engaging with their creation, but quickly realized that shipping is only the start. Support requests from users running Kaneo in diverse environments—like behind corporate proxies or on Raspberry Pi clusters—expose assumptions the author hadn’t considered. Balancing the demands of providing support while managing a day job and ongoing development becomes a learning process in setting boundaries. Feature requests come from engaged users who envision Kaneo doing more, but each request forces the author to weigh its long-term implications against the project’s vision. Saying no can sting, especially when requests come with offers to help implement them. The author emphasizes transparency in these situations. Migrations, too, present significant challenges; with over 200 users, any misstep could lead to lost data and broken workflows. Testing and validation become essential, and the support from users facing issues highlights the collaborative spirit of the community. The article underscores the variety of environments where Kaneo operates and the lessons learned from each. The author notes that users are not just passive consumers; they actively contribute as beta testers, documentation editors, and idea generators. This engagement enriches the project and fosters a sense of community. The author's reflections reveal a reality filled with highs and lows, from the joy of positive feedback to the sting of harsh criticism. Ultimately, maintaining Kaneo is about navigating these emotional ups and downs while keeping the project aligned with its core purpose.