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Saved February 14, 2026
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Marks & Spencer reported that its April cyberattack will cost approximately £136 million, impacting profits which fell by over 55%. Despite a 22.1% rise in revenues, online and in-store sales suffered due to disruptions caused by the attack and subsequent manual operations. The retailer expects to recover some costs through a £100 million cyber insurance claim.
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Marks & Spencer's recent cyberattack has resulted in a staggering cleanup cost of around £136 million ($177.2 million). The retailer revealed this figure in its half-year results, highlighting that it incurred £101.6 million ($132.4 million) in charges during the first six months following the attack, with another £34 million ($44.3 million) anticipated in the second half of the fiscal year. Most of the initial expenses were related to immediate system responses and recovery, totaling £83 million ($108.2 million). M&S expects to recover costs through a £100 million ($130.3 million) claim on its cyber insurance.
The attack severely impacted M&S's profits, which plummeted by 55.4 percent year-on-year to £184.1 million ($240 million). Initially, the company had warned that total costs from the cyber incident might reach £300 million ($391 million) by the end of the year. Compounding the financial strain, a new packaging disposal levy added over £50 million ($65.1 million) to expenses. Although revenues increased by 22.1 percent to £7.96 billion ($10.36 billion), the growth was overshadowed by significant declines in sales across the fashion, home, and beauty sectors, which fell by 16.4 percent during the reporting period.
Despite the challenges, M&S's food sales did rise by 7.8 percent. However, overall profit margins suffered due to increased markdowns and waste from manual stock management processes implemented in response to the cyberattack. The retailer's operating profit margin dropped from 12 percent to just 2.7 percent. CEO Stuart Machin characterized the first half of the year as an "extraordinary moment" for the company, indicating that while they are recovering, the impact of the attack continues to resonate through their operations.
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