The article highlights a troubling decline in user confidence in macOS, stemming from a series of frustrating issues. Problems range from files disappearing from Spotlight searches to malfunctioning clock timers, with the common thread being macOS's failure to report errors effectively. When users encounter these faults, they are often left in the dark, receiving no meaningful feedback from the system. Instead of clear error messages, users find only silence, forcing them to dig through logs for answers or contact Apple Support, which often provides little clarity. The author recounts specific instances of silent failures, such as when saving webpages in Safari’s Web Archive format leads to blank windows without any explanation. This lack of transparency means users either abandon problematic features or accept workarounds, like switching to PDF formats. As these issues accumulate, they breed frustration and erode trust in the system. The article emphasizes the importance of honest error reporting in maintaining user confidence. Without it, users feel helpless and begin to suspect that familiar features are increasingly unreliable. The discussion extends to AI vendors as well, suggesting they underestimate the impact of errors, such as "hallucinations" from large language models. These inaccuracies can lead to significant consequences, like legal troubles, which further diminish user trust. The author argues that confidence is vital in both computing and AI, and without proper error communication, both fields risk alienating their users.