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This article explores how BMW Motorrad shifted from being a product-focused brand to an experience-driven one, emphasizing the importance of brand consistency and emotional connection at every touchpoint. The collaboration with Mutabor has led to a comprehensive design system that enhances customer experiences both internally and externally.
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BMW Motorrad, the motorcycle division of BMW, has undergone a significant transformation in branding, shifting from a focus on products to an emphasis on customer experience. Since 2020, the company has partnered with the agency Mutabor to enhance its brand identity across various touchpoints. The goal is to evolve into an experience brand with the motto "Make life a ride," ensuring that while designs may vary, the brand's emotional resonance remains consistent.
A major aspect of this strategy is the creation of a comprehensive design system that includes guidelines for corporate identity, motion, events, and community engagement. This flexibility allows BMW Motorrad to maintain brand recognition while adapting to different contexts. The internal Brand Room serves as an engaging space to communicate these values, featuring installations like the Fireplace to embody the brand's spirit.
The retail experience has also been revamped, focusing on creating a warm and inviting atmosphere that acts as a community hub for motorcycle enthusiasts. The new design connects fans with the brand on a deeper level, highlighted by the BMW Motorrad Welt experience center in Berlin, which spans over 1,000 square meters. This strategic shift has led to record sales, with over 210,000 motorcycles sold globally, marking the brand's best year yet.
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