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Ara Kharazian highlights that 1 in 5 businesses on Ramp now use Anthropic, up from 1 in 25 last year. However, most of this growth comes from existing OpenAI customers, as 79% of Anthropic's users also use OpenAI. Churn rates for both companies are nearly identical.
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Ara Kharazian highlights a significant shift in the AI subscription market, noting that 1 in 5 businesses using Ramp now pay for Anthropic, a sharp increase from 1 in 25 just a year prior. This data, sourced from the latest Ramp AI Index, shows Anthropic's market share rising to 19.5%, while OpenAI has seen a decrease to 35.9%. These numbers raise questions about whether Anthropic is gaining ground at OpenAI's expense.
However, a closer look reveals that 79% of Anthropic's customers also use OpenAI's services. This overlap suggests that much of Anthropic's recent growth is driven by existing OpenAI customers rather than new acquisitions. Churn rates for both companies are nearly identical at 4%, indicating that customer retention is stable across the board. Kharazian's analysis points out that while Anthropic is gaining traction, it might not be a direct competitor taking away OpenAI's clients but rather appealing to a shared customer base.
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