Velma is a voice-native AI model developed by Modulate that aims to enhance the understanding of human speech beyond what traditional language models can achieve. It utilizes an Ensemble Listening Model (ELM) architecture, which allows it to interpret various aspects of conversations, including emotion, tone, intent, and context. This depth of understanding makes Velma particularly effective in analyzing dialogues. Modulate reports that Velma is already being used by major enterprises, including Fortune 500 companies, processing over 20 million minutes of voice data daily. The AI's capabilities help businesses improve customer experiences, mitigate risks like fraud and harassment, and identify problematic behaviors among agents. By outperforming standard models on accuracy and cost, Velma has positioned itself as a leading tool for conversation analysis. The focus on emotional and contextual comprehension sets Velma apart from other AI solutions, making it a valuable asset for organizations that rely heavily on voice communication. With its advanced technology, it promises to transform the way companies interact with customers and manage internal communications.