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Saved February 14, 2026
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Anna Campbell of Carat describes 2025 as a year marked by overwhelming challenges in marketing, particularly around AI and rising consumer expectations. As companies grapple with these pressures, the role of the CMO is evolving towards a focus on growth and differentiation in a landscape where many brands risk becoming homogenized.
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Anna Campbell, Carat's global managing director, labels 2025 as "the year of everything" or "the year of orchestration," highlighting the multitude of challenges faced by agencies and clients. These challenges include rapid AI advancements, increasing demands from executives, soaring consumer expectations, and ongoing geopolitical and economic instability. A report from Adobe reveals that 78% of senior marketing executives feel pressured to achieve more using AI and data, even as marketing budgets have dropped by about 43% over the last five years.
Consumer expectations are evolving, with a demand for brands to be authentic and provide seamless experiences across various platforms. Despite these high expectations, budget constraints often hinder marketing teams from delivering on them. Campbell notes a shift in the CMO role toward becoming chief growth officers, emphasizing the importance of integrating traditional marketing with broader growth strategies encompassing revenue, customer experience, and innovation.
Looking ahead to 2026, Campbell warns of "AI homogenization," where brands risk blending into the background by using similar AI tools and data. She emphasizes that differentiation will be key, requiring a mix of artificial intelligence and human creativity. Marketers will need to create real cultural moments rather than relying solely on algorithm-driven content. Duolingo's Rebeca Ricoy highlights the challenge of connecting with audiences, noting that brands must act quickly to seize cultural opportunities. Effective differentiation will depend on agility, authenticity, and a deeper understanding of consumer culture.
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