Fastly has launched a new offering called Managed Security Professional, aimed at enhancing the accessibility of managed security services for organizations grappling with increasing cyber threats. The need for these services is underscored by a 2024 survey showing that 30% of IT and cybersecurity professionals feel unprepared to handle modern attacks. Fastly’s Managed Security Professional provides 24/7 monitoring and mitigation for critical applications and APIs, leveraging Fastly’s existing security products. This service also includes quarterly reporting and has an industry-leading service level agreement (SLA), designed to alleviate the burden on IT teams facing constant threats. The leader of Fastly’s Customer Security Operations Center (CSOC) emphasizes the challenges that cybersecurity teams face, especially during busy periods like the holiday season, when the risk of attacks spikes. The introduction of Managed Security Professional aims to reduce alert fatigue and allow security teams to focus on proactive measures rather than just responding to immediate threats. The CSOC team has achieved a notable 98% customer satisfaction rate and a 98% first-contact resolution rate, significantly outperforming their SLA by 15 times. This highlights the effectiveness of human expertise in security operations over automated systems. Fastly positions this new service as a solution that offers effective protection for essential digital assets, making it a viable option for organizations that previously viewed managed security as out of reach. With the increasing sophistication of cyber threats and the growing reliance on digital infrastructure, Managed Security Professional seeks to meet the pressing security needs of businesses across various sectors.